Refund Policy
Returns & Refunds Policy
Last updated: November 2025
This returns and refunds policy applies to orders placed on blacksunset.co.
1. Made to order – with intention
Each item is printed or produced after you place your order.
We don’t hold stock and we don’t overproduce.
Because of this, we do not accept returns for:
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wrong size
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change of mind
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subjective expectations (e.g. fit, fabric feel, color tone)
Please check the Size Guide carefully before ordering.
It helps reduce waste and unnecessary shipments.
2. When we do accept returns
We offer a replacement or refund only if:
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the item arrived damaged
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the print or product is faulty
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the wrong product or size was shipped
Contact us at info@blacksunset.ee within 14 days of receiving your order.
Include your order number and clear photos of the issue.
If your claim is approved, we’ll offer either:
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a free replacement, or
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a full refund, depending on the situation.
We may ask you to return the original item; in that case we’ll send return instructions.
3. Cancellations
You may cancel your order within 4 hour of placing it.
After that, your item may already be in production and cannot be cancelled.
4. Refund process
If a refund is approved:
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it will be issued to your original payment method
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processing may take 3-10 business days, depending on your bank or card issuer
You’ll receive a confirmation email when your refund has been processed.
5. Need help?
We’re a small independent brand, not a warehouse.
If you’re unsure about something before or after ordering, email us at:
Summary
We value conscious choices.
Refunds and replacements are available when there is a clear issue with your order.
For everything else, we encourage mindfulness before buying - so every piece is made with purpose, not as waste.