Questions about choosing a product or placing an order? Contact us if the detail you need is not listed.
How long does shipping take?
Items are printed to order. Production happens before dispatch; carrier transit follows. Timing varies by item, shipping service and destination. Check the product details and any available delivery estimates at checkout. See our Shipping Policy for the current terms.
Where are your products made?
BLACKSUNSET designs are created by Anti Soosaar in Estonia. Making the garment or case and printing the design are separate steps. Check the individual product details for its material and origin information. If a detail you need is not shown, ask us before ordering.
Can I return or exchange my order?
Our Return and Refund Policy explains return eligibility, problems with an item and cancellation requests. For an order issue, contact us with your order number and a description of what happened.
How do I find my size?
Use the measurements linked from the product page and compare them with a garment that already fits. Check the selected size and color before adding the item to your cart. For a phone case, choose the exact device model.
Do you ship internationally?
This storefront serves United States orders. For Europe, visit blacksunset.eu. For the Estonian store, visit blacksunset.ee.
How do I track my order?
Use the tracking link in your shipping confirmation for the carrier's latest updates. If you need help with tracking or a delivery problem, contact us with your order number.
What payment methods can I use?
The available payment methods are shown at Shopify checkout before payment.
How does free shipping work?
Free standard shipping is available on qualifying U.S. orders of $75 or more after discounts. See the Shipping Policy and checkout for eligible services and the final shipping charge.